Any dispute arising with or in connection to any of the terms and conditions of the Withdrawal Policy shall be dealt with by the company as per the Company’s Complaint handling policy, which is available on the company’s website.
All complaints must be in writing and addressed to the Customer Support team of the company via email at contact@fx7capitals.com
The company reserves the right to cancel the client’s request for withdrawal due to any of the following reasons:
When the client has been asked to provide the company with updated identification information and the client has failed to provide valid KYC information and/or banking account details and/ or statement within 7 (seven) days. The company shall inform the client that the reason for the cancellation of the withdrawal is due to the failure of the client to provide the updated identification information. The company will ask the client to resubmit his/her withdrawal request once the requested identification information has been done.
When the client has not provided full and/or correct withdrawal information while submitting his withdrawal request, the company shall inform the client that the reason for the cancellation is due to failure on his behalf to provide full and/or correct withdrawal information to the company.
When the client has selected an incorrect withdrawal method, the company shall inform the client that the reason for the cancellation is the selection of the incorrect withdrawal method.
All withdrawal requests are processed from Monday to Friday between 10 am to 7 pm GST. All requests received outside of these hours will be processed on the next business day.
The company does not carry out funds withdrawals to bank cards held by a third party.
Clients need to ensure that there is sufficient free margin in their accounts to cover the withdrawal. If not, the client may choose to close some open positions in their account before requesting a withdrawal.
The company cannot send more funds back to the client’s credit card than initially deposited; if additional amounts need to be withdrawn funds will be sent using an alternative payment gateway (i.e. wire transfer or any e-wallet).
Funds cannot be refunded to expired credit /debit cards. If the card processor is unable to process the withdrawal request, the company’s back-office team may contact the client to discuss the alternative available methods.
If there is a profit made on the client’s account or restrictions that prevent the company from returning funds to the depositing card, the company may return funds to its registered bank account. The company will only be able to do this if a bank document is provided containing the relevant information.
Withdrawals are processed by the company within 24 hours of the request. The funds will be posted to the clients:
In case of no trading activity by the client after depositing or any form of abuse is found relating to the reimbursement policy, the company reserves the right to reclaim any reimbursement fees, including a 50% deposit commission refund. If the client request to withdraw funds after no trading activity, the company reserves the right to charge the client an equivalent amount of any banking or other payment gateways fees incurred, or 3% of the total withdrawal amount.
As per the general rule of AML regulations, withdrawals must be performed only through the same bank account or credit/debit card that the client used to deposit the funds. All withdrawals will be sent in the name of the account holder.
The client may be required to present additional information and documents.
The company withdrawal fees do not cover third–party fees. The client will be solely responsible for any fees assessed by a beneficiary or correspondent bank. Any processing fees charges by the client’s bank, which are not included in the company withdrawal fees, may be deducted from wire proceeds.
There may be a delay if the company is unable to verify the client’s information.
The clients are responsible for notifying the company of any canceled/stolen or change of details before requesting a withdrawal, additional documents and an official letter from the client’s bank may be required before effecting the amendments or canceled/stolen cards.
If an account has been deemed inactive (no trading activity) for six months, the company will apply an inactivity fee of 5 USD. These fees will be applied at the end of six months that the client has been dormant and the month thereon until the account has been classified as active.
The client acknowledges that he has read, understood, and accepted the withdrawal conditions as amended and reviewed on a regular and ongoing basis, in addition to any other information and/or policy and/or agreements available on the Company’s website:
Seven Capitals Foreign Brokerage Limited: Registered Addresses- Headquarter: Level-6 Ken Lee Building, 20 Edith Cavell Street, Port Luis 11302, Mauritius. Marketing Office: 403, API World Tower, Sheikh Zayed Road, World Trade Center 1, Dubai UAE. We are authorized and regulated by the Financial Services Commission as An Investment Broker in Global Business with the License/registration No. GB 21026349.
The withdrawal conditions are provided by the company to its clients under the Execution Order Policy as amended from time to time. The clients must read carefully and understand the conditions set out hereinbefore proceeding with their withdrawal request.