Seven Capitals Foreign Brokerage Limited provide clients with a clear and transparent refund policy. In cases, that the clients are not satisfied with the company’s service level and did not make trading, investing, conversion transactions, the client can request a refund. The company offers a 100% refund within 1 working day of the original service deposit. The request will be reviewed within 5 business days.
After one day, deposit will no longer be refundable and will be treated as normal withdrawal based on the existing withdrawal terms and conditions.
The client cannot request for a refund or chargeback from its payment method provider at any time while or after using the company’s services.
Profits or losses received from the client’s trading activity cannot be subject to refund.
Refunds should be made only to the payment system / card client which is used for deposit.
The clients may be required to send a scanned colored copy of both sides of the card to combat fraud. Failure to provide the requested scanned copy of the card used to deposit in the MT5 account will mean a refund of the amount net of PSP fees.
The clients may be required to submit the below additional documents regardless of the initial documents submitted during the account opening application process to combat terrorist financing:
Clearer copy of the Identification document (passport or any government issued identification cards).
Clearer copy of the address proof (utility bill, bank or card statement that holds the client’s name and full residential address issued within the last three months).
One or more of the following options to confirm possession of the card by the owner:- A recent copy of the bank statement containing the cardholder’s full name, first 6 and last 4 digits of card number (sensitive data must be covered). If screenshots are provided, the URL page must be visible. Authorization code for the payment in question (AUTH code)
Clear color copies of both sides of the card, where the middle of the card must be covered on both sides, leaving the first 6 and last 4 digits visible; the CVC / CVV codes at the back of the card must be covered. The card back side must be signed by the cardholder.
If the origins of the client’s funds and/or the whole activities are contrary to the Company’s Anti – Money Laundering Policy (AML Policy), the company reserves unilateral rights to cancel transferring of funds (deposit or withdraw) and freeze the assets to refund them back.
A refund request can be made in cases in which the deposit fund is received from third party bank account instead of from the client’s bank account. In this case, the same method of payment used for the deposit will be used for the refund. The refund will be for the full amount, less any applicable fees or dues including but not limited to wire fees.
Refund and all other funding requests will be treated as WITHDRAWALS and will be processed using those methods and procedures as described in the Withdrawal Procedures.
Failure to provide one of the requested above – mentioned documents will mean a refund of the amount net of PSP fees.