About the Company
How long has Seven Capitals been in business?
What are the advantages of trading with Seven Capitals?
Where are your offices?
We have main offices in UK, Cyprus & Bahamas. These are separate legal entities belonging to the same group and each jurisdiction is regulated by the relevant regulatory body in that country.
Who are your regulators?
How can I register as an Introducer?
Find more information regarding our partnership options via this https://www.fx7capitals.com/partership
When and how are IB commissions paid?
Do you provide your Introducers with any promotional material?
How can I protect my online data?
Never share your password(s) or sensitive account information with anyone.
Beware of fraudsters who may contact you claiming to be a reputable company and do not provide any personal information to them.
Do not click on any links or open any attachments from emails you don’t recognize or respond to unknown SMS senders. Always verify the authenticity.
Never send any funds to an external source.
Change your password(s) frequently and set up anti-malware software on any devices that you may use.
Are my personal details secure with you?
Seven Capitals takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.
What documents do you require?
How can I upload or send my documents to you?
You can upload your documents at the time of your registration.
How can I verify my profile?
Sign in to Seven Capitals with your email and password
Get ready to take a photo of your passport, ID card or driver’s license. (A Proof of residence, such as a bank statement or utility bill, issued within the last 6 months, may also be required).
Click the “Upload documents” button and choose the row with the document you prefer to provide
How do I open a live trading account?
Please note that the jurisdictions available to you will depend on your country of residence. Seven Capitals does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.
Can I open a corporate account?
You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and then log into Seven Capitals Direct to upload official company documentation such as a certificate of incorporation, articles of association etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.
Do you offer swap-free accounts?
Seven Capitals offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at email@example.com.
Can I open more than one account with Seven Capitals?
Yes, Seven Capitals allows up to 5 different trading accounts.
What base currencies can I open an account in?
What is a ECN account?
What account types do you offer?
MT5 account with floating spreads and Instant Execution.
MT5 account with floating spreads and Market Execution.
MT5 account with floating spreads and Market Execution.
Do you offer demo accounts?
Are demo accounts limited in any way?
How to open an account with Seven Capitals?
Click the ‘Live Account’ or 'Demo Account' button on this page and open your New Seven Capitals account. Fill out the form with your name, country of residence and email. Set the password.
Specify your nationality, date of birth and mobile number.
Then, your residential address is required.
To act in your best interest, we kindly ask to specify your occupation and education level.
To understand your needs better, we should know more about your financial status and investment plans.
Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with Secen Capitals.
Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
Don’t forget to check your inbox! The Seven Capitals Team will send you an email with account credentials. Please keep them safe.
You will be able to fund your account once it gets verified to start trading with Seven Capitals
Are your platforms compatible with Mac?
The Seven Capitals MT5 trading platforms is compatible with Mac and can be downloaded from our platform page. https://www.fx7capitals.com/mt5-mac-os
Do you allow the use of trading algorithms on your platforms?
Yes. Expert Advisors are fully compatible with our Seven Capitals MT5 platform. If you have any questions regarding Expert Advisors, please contact our Customer Support at firstname.lastname@example.org
How do I log in to the MT5 trading platform?
You can log in to your terminal from the menu at the top left of the screen. Click ‘File’, ‘Login to trade account’ and a new box asking for your login credentials, password, and the server your account has been assigned to, will appear.
How do I place a new order in MT5?
There are many ways to place a new order in the MT5 terminal:
Click on the ‘New Order’ button on the toolbar
Select ‘New Order’ from the ‘Tools’ drop-down menu
Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
Double-click an instrument in the ‘Market Watch’ window
Enable one-click trading
You then click ‘Sell’ to open a short position at the current bid price or ‘Buy’ to open a long position at the current ask price.
How do I close a position on MT5?
To manually close an open position, you must first locate the order in the MT5 ‘Terminal’ window at the bottom of your MT4 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there. Alternatively, you can close a position by clicking the ‘X’ symbol at the bottom right corner of your MT5 terminal.
If you have one click trading enabled, these actions will result in the immediate closure of the trade, without displaying any confirmation window.
If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.
How do I place a pending order on MT5?
A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window. Simply change the ‘Type’ from ‘Instant Execution’ to ‘Pending Order’. A drop-down menu will then appear that will allow you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop or a Sell Stop Order. It will also allow you to set a limit price and expiry date and time.
Bear in mind that Buy stops & Sell limits must be placed above the current market price while Sell stops and Buy limits must be placed below the current market price.
How do I modify or delete a pending order on MT5?
First, locate the order in the MT5 ‘Terminal’ window at the bottom of your MT5 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click on the order you wish to modify or delete and select ‘Modify or Delete Order’ or double-click on the order to bring up the ‘Order’ window. From the ‘Order’ window, you may change the price at which the order is triggered, re-set the expiry date of the order, set stop-loss and take-profit levels or delete the order.
Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?
This may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.
Please note that for short positions (sell orders) stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.
How can I add custom indicators or EAs to MT5?
Open MT5, go to File>Open Data Folder, then select MQL5>'Experts' or 'Indicators' and paste your MQL5/EX5 file in this folder.
When you reopen the platform you should now see your custom EA/Indicator in the Navigator window. You can drag and drop it to the chart(s) of your choice.
You can find custom EAs and Indicators on the MQL5 website: https://www.mql5.com/en/code/mt5
Where will I find my recently created EA on the MT5 platform?
All EAs are visible in the ‘Navigator’ window on the left-hand side of the MT5 platform. Click on the ‘Expert Advisors’ drop-down menu and then click on the ‘+’ icon to expand the selection and view the full list of available EAs. You can then drag and drop the one you want to the chart of your choice.
How can I backtest my EA?
From your MT5, go to ‘View’, select ‘Strategy Tester’, choose 'Expert Advisor' from the list and set your backtest parameters.
For more details, please refer to the MT5 backtesting guide available here.
You may test your EA in live trading conditions on your demo account.
How do I know if my EA is running correctly?
To make sure that your EA is running correctly you must first confirm that EAs are enabled on your platform. To do so, check that the ‘AutoTrading’ button on the main toolbar at the top of the screen is green. In case it is red, click on it to enable EAs.
Please note that if your EA is running and automatic trading is enabled, you will be able to see a smiley face on the top right corner of the chart next to the name of the EA.
Why does my chart have a cross/sad face in the corner?
It seems you don’t have Expert Advisors enabled on your MT4 terminal. This can be done by simply clicking on the ‘AutoTrading’ button in the main toolbar above the chart. When the little symbol inside it turns from red to green, EAs have been enabled. Alternatively you can do this by going to ‘Tools’, ‘Options’, select the ‘Expert Advisors’ tab and ensure that the ‘Enable Expert Advisors’ box is ticked. Please also ensure that the specific EA is enabled for trading by selecting 'Allow Live Trading' in the 'Common' tab when you drag the EA to the chart
How do I remove an EA that I have loaded on my MT5 platform?
To remove an EA from your MT5 platform, right-click on the chart, select ‘Expert Advisors’ and then ‘Remove’.
Can I run more than one EA at the same time on MT5?
Yes, you can run multiple EAs at the same time and on the same instrument. However, you may only load one EA per chart. For example, if you wish to set two EAs to trade on EURUSD, you will have to open two EURUSD charts and load an EA on each of them.
Where can I find my account balance and trade history for MT5 platforms?
All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT5 screen. At the bottom of this window you will find the following tabs:
How do I create an MT5 trading statement?
You can create a trade history report and export it as a separate HTML or EXCEL file. Log in to your MT5 terminal and click on the ‘Account History’ in the ‘Terminal’ window at the bottom of your MT5 screen. Right-click anywhere inside the tab, select ‘Save as Report’, select specify a save location and click ‘Save’.
How do I use the Market Watch window?
The 'Market Watch' is a section of MT5 which shows all BID/ASK prices and allows you to view instruments, place orders, open charts etc.
In order to see all instruments available for trading, please right click in the Market Watch window and select 'Show All'.
How do I change the MT5 password?
Once logged in the platform, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, enter the new password you wish to use and confirm.
How can I create an MT5 Investor password?
An investor password enables the user to view trading activity but with no access to open/close or modify any trades. It is essentially a 'read only' access.
Once logged in the platform with your master password, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, select 'Change Investor (read only) password'
What is the MT5 history center?
The History Center provides you with access to historical chart data on the MT5 platform. Please go to Tools>History Center or select the F2.
The amount of historical data available depends on the timeframe you choose due to the fact that there is a maximum number of bars data available for each timeframe (approx 2050 records).For instance if you choose a small timeframe (eg 1M) you may only receive data for one or two days.
You may download additional data, however this is taken from the MetaQuotes server.
How to download trading platforms
- After you register and log into Seven Capitals Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
Select your operating system and click “Download”. The platform upload will start automatically.
Run the setup program from your computer and follow the prompts by clicking “Next”.
After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin
How to install MT5 on Mac OS?
- Open safari
Go to the search bar and write “www.fx7capitals.com.
Hit the search icon and you'll be redirected to the website
Now click on the MacOS option
A dialog box pops up in the new window
Press Allow and wait for it to get downloaded
Once downloaded, double click on MT5
A dialog box pops up on the home screen of your Mac
Now drag and drop MT5 to Applications.
Go to the home screen again and click on applications
Launch MT5 and wait until it is configured.
MT5 will open automatically
Select your graph from the market watch window
Go to files & click on open account
Search seven capitals in the broker list and select it
Click next to open an account with seven capitals
Choose between demo or live account
Fill in the details and submit it
Now go to file
Login to your account
Choose your indicator or expert advisor from the navigator window
Drag and drop a graph
Trading & Execution
What is a CFD?
Contracts for Difference (CFDs) are derivative instruments that allow traders to speculate on the changing values of underlying assets without having to take ownership of them. In a contract for difference, a buyer and a seller agree that the seller will, upon expiration of the contract, pay the buyer the difference between the value of the asset at the time of the contract agreement and the contract expiration. If the difference is negative then the buyer must pay the difference to the seller. When trading CFDs traders buy (go long) when they are expecting a rise, and sell (go short) when expecting a drop in value.
How is a currency pair read?
Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.
What spreads do you offer?
We offer competitive floating spreads on all of our platforms. On MT4/MT5 accounts, you are only charged the spread on any instrument and there is no commission. On cTrader accounts, the spreads are much lower (starting from 0 on major FX pairs) but there is a commission charge for each trade ($45 per $1million USD traded ).
We also offer an MT4 Fixed Spread account which has fixed spreads on the 7 major FX pairs.
Why has my pending order not been executed?
If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. If this is the case, the deleted pending order will appear in your account history.
Alternatively, your pending order may not have been executed because the specified price was not reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.
What commissions will I be charged for trading?
On MT5 & Spread betting accounts we do not charge any commission on any instruments. You are only charged the spread, on which we apply a small mark-up (and any applicable swap charges).
On cTrader accounts, when trading FX & Metals, there is a commission fee of 45USD for every 1 million USD traded upon opening a position and 45USD upon closing the position. However, the spreads on cTrader are lower than those of other account types.
What instruments do you offer for trading?
At Seven Capitals we offer CFDs on Forex, Metals, Futures, Shares, Spot Indices, Spot Energies & Cryptos. Please visit our page to find out more information about each asset:
What is the difference between Market and Instant execution?
With Instant execution your order will be executed at the requested price or you will receive a requote.
With Market execution your order will be executed at the available market price at the time, at VWAP (Volume Weighted Average Price)
We offer MT5 and cTrader accounts with Market execution, and MT5 Fixed Spread accounts with Instant execution.
Please note that for pending orders the execution is the same regardless of account type (i.e. all stop orders are executed with 'market execution' and all limit orders are executed with 'limit execution').
Do you offer guaranteed stop loss?
A stop-loss order may serve as an additional risk minimisation strategy. However, the requested price of a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves only as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. As a result, a stop-loss order may be executed at a worse price. This applies to all 'stop' orders placed on any of our platforms.
To how many decimal places do you quote prices?
We quote all FX pairs to an extra digit, meaning that the last digit is the 'point' and the second to last digit is the 'pip'.
What is Seven Capitals’s model of execution?
We are an NDD execution broker offering CFDs on 6 underlying assets. We offer Market Execution on most of our account types but we however also offer an Instant Execution account.
We internally match a great deal of our order flow and residual exposure remains in house up to our market risk limit. Excess exposure may then be hedged externally.
Does slippage occur on your platforms?
Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.
Seven Capitals takes all necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.
Do you offer micro (0.01) lots?
Yes, micro lots are available on all our platforms with our standard account type.
What leverage do you offer?
The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.
What are fixed spreads?
What are floating spreads?
The greatest advantage of floating spreads is that you receive the best current market price at the time you are trading, which can often be lower than when trading on a fixed spread account. On the other hand, floating spreads can also widen considerably before and after high-impact news announcements and during high market volatility.
Will I experience requotes?
However, you may experience requotes on the Seven Capitals MT5 Instant accounts during highly volatile market conditions. You may avoid requotes by checking the ‘Standard Deviation’ box at the bottom of the ‘Order’ window, which will allow you to set the pip range that will be available to you if the market price deviates from the price you clicked.
Please note that the pop-up window for requotes is disabled when using the one-click trading feature. You will, however, hear a sound alert when a requote is given, provided that sound alert is enabled (Tools > Options > Events), and the requote will be stated in your log files within the client terminal.
What is the stop out level?
What is the difference between a stop order and a limit order?
Will my EA/cBot continue to work after I close the platform?
You can subscribe to Seven Capitals VPS (Virtual Private Server) to have your EAs/cBots trade around the clock regardless of whether your MT4/cTrader terminal is open or your computer running.
How is swap calculated?
What is the recommended minimum amount?
The recommended minimum initial amount is 1000 USD. However, you may fund as little as 100 USD each time.
Is it possible to lose more money than I deposited?
How do you keep Clients funds safe?
What methods can I use to deposit funds into my Seven Capitals account?
What conversion rates do you use?
For deposits from an external funding source (i.e., from your credit card to your Seven Capitals Wallet in another currency) and withdrawals to an external funding source ( i.e., from your Seven Capitals Wallet to a credit card in another currency), funds will be converted as per the daily bank rate.
For transfers from your Seven Capitals Wallet to a trading account of a different currency, and vice versa, conversion will be made as per the rate displayed on the pop-up screen at the time you click confirm.
How long do Bank Wire transfers take and what are the fees?
How can I withdraw if the card I used to deposit has been cancelled or expired?
If the bank account linked to the card is completely closed, you will need to send proof of account closure to our accounting department at email@example.com
How long should i wait for my withdrawal to reach my bank account?
International Bank Wire withdrawals may take 3-5 working days.
SEPA and local bank transfers may take up to 2 working days.
Card withdrawals may take 5-7 working days
All other payment method withdrawals are usually received within 1 working day.
How long does it take to process my withdrawal request?
Do you charge any fees for deposits or withdrawals?
Which Credit/Debit cards do you accept?
What should I do if I have not received my withdrawal?
If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Client Accounting Department at firstname.lastname@example.org and we will provide you with the ARN number.