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Education Centre

About the Company

How long has Seven Capitals been in business?


Seven Capitals Financial Services Ltd was registered on 31 July 2006 and received its CySEC licence on 05 March 2007. Seven Capitals UK Limited received its regulation from the UK Financial Services Authority (FSA) on 18 August 2010. This license was renewed by the Financial Conduct Authority (FCA) on 1 April 2013, after the FSA was dissolved and divided between the Prudential Regulation Authority (PRA) and the FCA. Seven Capitals was registered in 2016 and received its license from the SCB in 2017.




What are the advantages of trading with Seven Capitals?


Seven Capitals is a No Dealing Desk Execution* broker, offering professional trading conditions, superior execution technology and access to deep liquidity. Trade CFDs on a wide range of instruments, including popular FX pairs, Futures, Indices, Metals, Energies and Shares, and experience the global markets at your fingertips. Seven Capitals also offers free educational material, forex trading tools and demo trading accounts to all of our clients to help them practice and learn more about CFDs trading before opening a live trading account. Seven Capitalscustomer support team is ready to help you 24/5 with any queries you may have in more than 20 languages. *Subject to our Order Execution Policy




Where are your offices?


We have main offices in UK, Cyprus & Bahamas. These are separate legal entities belonging to the same group and each jurisdiction is regulated by the relevant regulatory body in that country.




Who are your regulators?


Seven Capitals operates 3 legal entities, each regulated by the relevant local authority in that jurisdiction. Seven Capitals Financial Services Ltd is regulated by the Cyprus Securities and Exchange Commission (‘CySEC’) and by the South Africa Financial Sector Conduct Authority (‘FSCA’). You can see more information about our licences and regulations here. Since the availability of jurisdictions may depend on your country of residence, please check the registration page to see which jurisdictions are available to you.




How can I register as an Introducer?


Fill in our online form with your contact details and some basic information (e.g. your website (if applicable), number of potential clients, etc) and one of our representatives will contact you to discuss this further.

Find more information regarding our partnership options via this https://www.fx7capitals.com/partership




When and how are IB commissions paid?


Commissions are credited to your Seven Capitals Wallet on a monthly basis. You may use bank wire transfer to withdraw your commissions.




Do you provide your Introducers with any promotional material?


Yes, we provide our Introducers with banners, logos and free tools such as widgets and calculators.





Safety

How can I protect my online data?


At Seven Capitals, client data protection is a priority and we follow best practices which are described in details in our privacy policy. There are also actions we strongly suggest you take to help keep your personal data safe.

  • Never share your password(s) or sensitive account information with anyone.
  • Beware of fraudsters who may contact you claiming to be a reputable company and do not provide any personal information to them.
  • Do not click on any links or open any attachments from emails you don’t recognize or respond to unknown SMS senders. Always verify the authenticity.
  • Never send any funds to an external source.
  • Change your password(s) frequently and set up anti-malware software on any devices that you may use.
Please contact us immediately via our official communication channels should you have any concerns or receive any suspicious contact, we are always here to support you. FAQ Article Video





Verification

Are my personal details secure with you?


Seven Capitals takes serious precautionary measures to ensure that your personal details are held in absolute confidence. Your passwords are encrypted and your personal details are stored on secure servers and cannot be accessed by anyone, with the exception of a very small number of authorised members of staff.




What documents do you require?


We require a copy of your valid International Passport, National ID card or Driver's Licence in order to verify your identity. We may also request a Proof of residence document showing your name and address, issued within the last 6 months. The document(s) required and their current verification status can be seen at any time via Seven Capitals.




How can I upload or send my documents to you?


You can upload your documents at the time of your registration.




How can I verify my profile?


  1. Sign in to Seven Capitals with your email and password
  2. Get ready to take a photo of your passport, ID card or driver’s license. (A Proof of residence, such as a bank statement or utility bill, issued within the last 6 months, may also be required).
  3. Click the “Upload documents” button and choose the row with the document you prefer to provide
Document verification is usually very fast. Please note that uploading the documents through Direct is the only acceptable channel of submitting these documents and that any documents sent by email will not be processed.





Accounts

How do I open a live trading account?


To register for a live trading account, click on the 'Register' icon on the Seven Capitals homepage and follow the steps required to complete the sign-up process. You will automatically receive an email with your platform credentials to the email address you have provided. Login to Seven Capitals Direct with your email address and selected password. From there, you can upload your documents (if you haven't yet), manage your account, download our platforms and fund your account.

Please note that the jurisdictions available to you will depend on your country of residence. Seven Capitals does not offer Contracts for Difference(CFDs) to residents of certain countries such as the United States of America and the Islamic Republic of Iran.
Tutorial : How do I open a live trading account?




Can I open a corporate account?


You can open a trading account on your company name via our usual sign-up procedure. Please enter the personal details of the person who will be the authorised representative and then log into Seven Capitals Direct to upload official company documentation such as a certificate of incorporation, articles of association etc. Once we receive all necessary documents, our Back Office Department will review them and assist in the completion of the application.




Do you offer swap-free accounts?


Seven Capitals offers swap-free accounts for religious purposes. However, fees may be applied once trades on certain instruments are open for a specific number of days. To apply for a swap-free account, please send an email request to our Back Office Department at operations@fx7capitals.com.




Can I open more than one account with Seven Capitals?


Yes, Seven Capitals allows up to 5 different trading accounts.




What base currencies can I open an account in?


Clients of FxPro UK Limited may open a trading account in USD, EUR, GBP, AUD, CHF, JPY and PLN. Clients of FxPro Financial Services Limited & FxPro Global Markets Limited may open a trading account in EUR, USD, GBP, AUD, CHF, JPY, PLN and ZAR. It is recommended that you select a Wallet currency in the same currency of your deposits and withdrawals in order to avoid any conversion fees, however you can select different base currencies for your Trading Accounts. When transferring between Wallet and an account in a different currency, a live conversion rate will be displayed to you.




What is a ECN account?


ECN Accounts are offered to selected individuals with high deposits (typically $20k or equivalent) and those actively trading large volumes. For more information please visit our ECN Account page https://www.fx7capitals.com/ecn-account




What account types do you offer?


We offer a variety of account types for you to choose from: MT5 account with fixed spreads and Instant Execution.
MT5 account with floating spreads and Instant Execution.
MT5 account with floating spreads and Market Execution.
MT5 account with floating spreads and Market Execution. You can see a useful comparison table of the account types and features on the page below: https://www.fx7capitals.com/accounts-type




Do you offer demo accounts?


Yes. Demo accounts are a valuable trading tool to help beginners learn how to trade and allow experienced traders to experiment and test new strategies in a risk-free environment. You can open demo accounts via Seven Capitals Demo. Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts.




Are demo accounts limited in any way?


You may open as many demo accounts as you wish. Demo accounts can be recharged with funds via Seven Capitals. However, please note that demo accounts will be deactivated after 180 days. Also, our MT5 demo accounts are limited to a maximum of 70 open positions. Although demo accounts present real market conditions and prices, please keep in mind that they are simulations and cannot always reasonably reflect all of the market conditions as during highly volatile or illiquid periods (e.g. market openings, news announcements) they may not behave in the same manner as live accounts. Margin and leverage settings may vary between your demo and live account and you should not expect any success with the Demo Account to be replicated in your live trading. For this reason, it is strongly recommended that demo accounts are viewed solely as a learning tool for inexperienced traders or a place for testing new trading strategies.




How to open an account with Seven Capitals?


  1. Click the ‘Live Account’ or 'Demo Account' button on this page and open your New Seven Capitals account. Fill out the form with your name, country of residence and email. Set the password.
  2. Specify your nationality, date of birth and mobile number.
  3. Then, your residential address is required.
  4. To act in your best interest, we kindly ask to specify your occupation and education level.
  5. To understand your needs better, we should know more about your financial status and investment plans.
  6. Your trading experience also matters to us! Please answer carefully, as your responses will determine your suitability to trade CFD with Secen Capitals.
  7. Now, put the default trading account settings. Later, you can open additional real and demo accounts with other preferences at any time.
  8. Don’t forget to check your inbox! The Seven Capitals Team will send you an email with account credentials. Please keep them safe.
  9. You will be able to fund your account once it gets verified to start trading with Seven Capitals





MT5 Platform

Are your platforms compatible with Mac?


The Seven Capitals MT5 trading platforms is compatible with Mac and can be downloaded from our platform page. https://www.fx7capitals.com/mt5-mac-os




Do you allow the use of trading algorithms on your platforms?


Yes. Expert Advisors are fully compatible with our Seven Capitals MT5 platform. If you have any questions regarding Expert Advisors, please contact our Customer Support at operations@fx7capitals.com




How do I log in to the MT5 trading platform?


You can log in to your terminal from the menu at the top left of the screen. Click ‘File’, ‘Login to trade account’ and a new box asking for your login credentials, password, and the server your account has been assigned to, will appear. Your login details are sent to you via email once your account has been created . If you have forgotten your MT5 live account password, you can reset this via ####.




How do I place a new order in MT5?


There are many ways to place a new order in the MT5 terminal:

  1. Click on the ‘New Order’ button on the toolbar
  2. Select ‘New Order’ from the ‘Tools’ drop-down menu
  3. Press F9
  4. Right-click an instrument in the ‘Market Watch’ window and select ‘New Order’
  5. Double-click an instrument in the ‘Market Watch’ window
  6. Enable one-click trading
Proceeding with any of the above options will open up the ‘Order’ window. This will let you adjust the parameters of the position you are about to open. The ‘Symbol’ field allows you to change the instrument and the ‘Volume’ field allows you to set the size of the trade (lot). You may also set stop-loss and take-profit levels.
You then click ‘Sell’ to open a short position at the current bid price or ‘Buy’ to open a long position at the current ask price.




How do I close a position on MT5?


To manually close an open position, you must first locate the order in the MT5 ‘Terminal’ window at the bottom of your MT4 screen. Right-click on the order you wish to close and select ‘Close Order’, or double-click on the order to bring up the ‘Order’ window and close it from there. Alternatively, you can close a position by clicking the ‘X’ symbol at the bottom right corner of your MT5 terminal.

If you have one click trading enabled, these actions will result in the immediate closure of the trade, without displaying any confirmation window.

If you have set valid stop-loss or take-profit levels, your order will be closed once the market price reaches either of the levels you have specified.




How do I place a pending order on MT5?


A pending order is an instruction to open a position when an instrument reaches a certain price pre-defined by you.
You can place a pending order via the main ‘Order’ window. Simply change the ‘Type’ from ‘Instant Execution’ to ‘Pending Order’. A drop-down menu will then appear that will allow you to specify whether the pending order you are about to place is a Buy Limit, Sell Limit, Buy Stop or a Sell Stop Order. It will also allow you to set a limit price and expiry date and time.

Bear in mind that Buy stops & Sell limits must be placed above the current market price while Sell stops and Buy limits must be placed below the current market price.




How do I modify or delete a pending order on MT5?


First, locate the order in the MT5 ‘Terminal’ window at the bottom of your MT5 screen. Open orders appear above your account details, while orders that haven’t yet been executed appear below them. Right-click on the order you wish to modify or delete and select ‘Modify or Delete Order’ or double-click on the order to bring up the ‘Order’ window. From the ‘Order’ window, you may change the price at which the order is triggered, re-set the expiry date of the order, set stop-loss and take-profit levels or delete the order.




Why is the 'Modify' button greyed out when I try to set SL/TP for an existing order?


This may be because you have placed your stop-loss or take-profit levels too close to the current price. Alternatively, it may mean that you have set these levels on the wrong side of the current price.

Please note that for short positions (sell orders) stop-losses must be set higher than the current market price and take-profit levels must be set lower than the current market price.




How can I add custom indicators or EAs to MT5?


Open MT5, go to File>Open Data Folder, then select MQL5>'Experts' or 'Indicators' and paste your MQL5/EX5 file in this folder.

When you reopen the platform you should now see your custom EA/Indicator in the Navigator window. You can drag and drop it to the chart(s) of your choice.

You can find custom EAs and Indicators on the MQL5 website: https://www.mql5.com/en/code/mt5




Where will I find my recently created EA on the MT5 platform?


All EAs are visible in the ‘Navigator’ window on the left-hand side of the MT5 platform. Click on the ‘Expert Advisors’ drop-down menu and then click on the ‘+’ icon to expand the selection and view the full list of available EAs. You can then drag and drop the one you want to the chart of your choice.




How can I backtest my EA?


From your MT5, go to ‘View’, select ‘Strategy Tester’, choose 'Expert Advisor' from the list and set your backtest parameters.

For more details, please refer to the MT5 backtesting guide available here.

You may test your EA in live trading conditions on your demo account.




How do I know if my EA is running correctly?


To make sure that your EA is running correctly you must first confirm that EAs are enabled on your platform. To do so, check that the ‘AutoTrading’ button on the main toolbar at the top of the screen is green. In case it is red, click on it to enable EAs. Auto Trading You must then ensure that your EA is enabled for live trading. To do this, right-click on the chart where the EA has been placed, select ‘Expert Advisors’ and then ‘Properties’. Check the box labelled ‘Allow live trading’ and click ‘OK’. Your EA should now be working properly. Once your EA is up and running, you can check the ‘Experts’ and ‘Journal’ tabs in your terminal to see if your system is reporting any errors.
Please note that if your EA is running and automatic trading is enabled, you will be able to see a smiley face on the top right corner of the chart next to the name of the EA.




Why does my chart have a cross/sad face in the corner?


It seems you don’t have Expert Advisors enabled on your MT4 terminal. This can be done by simply clicking on the ‘AutoTrading’ button in the main toolbar above the chart. When the little symbol inside it turns from red to green, EAs have been enabled. Alternatively you can do this by going to ‘Tools’, ‘Options’, select the ‘Expert Advisors’ tab and ensure that the ‘Enable Expert Advisors’ box is ticked. Please also ensure that the specific EA is enabled for trading by selecting 'Allow Live Trading' in the 'Common' tab when you drag the EA to the chart




How do I remove an EA that I have loaded on my MT5 platform?


To remove an EA from your MT5 platform, right-click on the chart, select ‘Expert Advisors’ and then ‘Remove’.




Can I run more than one EA at the same time on MT5?


Yes, you can run multiple EAs at the same time and on the same instrument. However, you may only load one EA per chart. For example, if you wish to set two EAs to trade on EURUSD, you will have to open two EURUSD charts and load an EA on each of them.




Where can I find my account balance and trade history for MT5 platforms?


All account information and trade history is found in the ‘Terminal’ window at the bottom of your MT5 screen. At the bottom of this window you will find the following tabs:
Trade: Displays your account balance, equity, margin, free margin, margin level and any open positions and pending orders.
Account History: Displays a complete breakdown of all the orders you have placed including date and time, type, size, instrument, price at open, take-profit and stop-loss levels, price and time of closure, swap fees and profit. Journal: Provides a list of all the actions you have taken on your MT5 terminal as well as their respective dates and times.




How do I create an MT5 trading statement?


You can create a trade history report and export it as a separate HTML or EXCEL file. Log in to your MT5 terminal and click on the ‘Account History’ in the ‘Terminal’ window at the bottom of your MT5 screen. Right-click anywhere inside the tab, select ‘Save as Report’, select specify a save location and click ‘Save’.




How do I use the Market Watch window?


The 'Market Watch' is a section of MT5 which shows all BID/ASK prices and allows you to view instruments, place orders, open charts etc.
In order to see all instruments available for trading, please right click in the Market Watch window and select 'Show All'.
To manually add the instruments you wish to see in the list, right click in the Market Watch window and select 'Symbols'. You may also create custom sets.




How do I change the MT5 password?


Once logged in the platform, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, enter the new password you wish to use and confirm. If you encounter issues please check the Journal tab on the MT5 Terminal window to see if there are any errors.




How can I create an MT5 Investor password?


An investor password enables the user to view trading activity but with no access to open/close or modify any trades. It is essentially a 'read only' access.

Once logged in the platform with your master password, please go to Tools>Options and under the 'Server' tab, select 'Change Password'. Then, select 'Change Investor (read only) password'




What is the MT5 history center?


The History Center provides you with access to historical chart data on the MT5 platform. Please go to Tools>History Center or select the F2.

The amount of historical data available depends on the timeframe you choose due to the fact that there is a maximum number of bars data available for each timeframe (approx 2050 records).For instance if you choose a small timeframe (eg 1M) you may only receive data for one or two days.

You may download additional data, however this is taken from the MetaQuotes server.




How to download trading platforms


  1. After you register and log into Seven Capitals Direct, you will see the relevant platform links conveniently displayed on your 'Accounts' page, next to each account number. From there you can directly install desktop platforms, open webtrader, or install mobile apps.
  2. Alternatively, from the main website, go to “All Tools” section and open the “Download Centre”.
  3. Scroll down to see all the platforms available. Several types of terminals are provided: for the desktop, web version and mobile application.
  4. Select your operating system and click “Download”. The platform upload will start automatically.
  5. Run the setup program from your computer and follow the prompts by clicking “Next”.
  6. After the installation is complete, you can log in with the specific account details that you received on your email after the trading account registration at FxPro Direct. Now your trading with FxPro can begin
How to download trading platforms Tutorial




How to install MT5 on Mac OS?


  1. Open safari
  2. Go to the search bar and write “www.fx7capitals.com.
  3. Hit the search icon and you'll be redirected to the website
  4. Now click on the MacOS option
  5. A dialog box pops up in the new window
  6. Press Allow and wait for it to get downloaded
  7. Once downloaded, double click on MT5
  8. A dialog box pops up on the home screen of your Mac
  9. Now drag and drop MT5 to Applications.
  10. Go to the home screen again and click on applications
  11. Launch MT5 and wait until it is configured.
  12. MT5 will open automatically
  13. Select your graph from the market watch window
  14. Go to files & click on open account
  15. Search seven capitals in the broker list and select it
  16. Click next to open an account with seven capitals
  17. Choose between demo or live account
  18. Fill in the details and submit it
  19. Now go to file
  20. Login to your account
  21. Choose your indicator or expert advisor from the navigator window
  22. Drag and drop a graph
  23. Start trading





Trading & Execution

What is a CFD?


Contracts for Difference (CFDs) are derivative instruments that allow traders to speculate on the changing values of underlying assets without having to take ownership of them. In a contract for difference, a buyer and a seller agree that the seller will, upon expiration of the contract, pay the buyer the difference between the value of the asset at the time of the contract agreement and the contract expiration. If the difference is negative then the buyer must pay the difference to the seller. When trading CFDs traders buy (go long) when they are expecting a rise, and sell (go short) when expecting a drop in value.




How is a currency pair read?


Forex Currencies are traded in pairs. Each currency is presented as a three letter abbreviation and is usually separated from the currency it is paired with a space, a point, or a slash. For instance, EUR/USD refers to the Euro US Dollar currency pair. The first currency in the pair is known as the base currency. The second currency in the pair is known as the quote or term currency. The value of the pair is defined by how much of the quote currency is required to purchase a single unit of the base currency. So if EUR/USD is currently trading at 1.31 then this means that $1.31 is required to purchase €1.




What spreads do you offer?


We offer competitive floating spreads on all of our platforms. On MT4/MT5 accounts, you are only charged the spread on any instrument and there is no commission. On cTrader accounts, the spreads are much lower (starting from 0 on major FX pairs) but there is a commission charge for each trade ($45 per $1million USD traded ).

We also offer an MT4 Fixed Spread account which has fixed spreads on the 7 major FX pairs.




Why has my pending order not been executed?


If your pending order has not been executed, it may be because you did not have sufficient funds to open the position when the pending order was triggered. If this is the case, the deleted pending order will appear in your account history.
Alternatively, your pending order may not have been executed because the specified price was not reached. Please note that for pending Sell Orders, the bid price must reach your specified level; for pending Buy Orders, the ask price must reach your specified level.




What commissions will I be charged for trading?


On MT5 & Spread betting accounts we do not charge any commission on any instruments. You are only charged the spread, on which we apply a small mark-up (and any applicable swap charges).

On cTrader accounts, when trading FX & Metals, there is a commission fee of 45USD for every 1 million USD traded upon opening a position and 45USD upon closing the position. However, the spreads on cTrader are lower than those of other account types.




What instruments do you offer for trading?


At Seven Capitals we offer CFDs on Forex, Metals, Futures, Shares, Spot Indices, Spot Energies & Cryptos. Please visit our page to find out more information about each asset:




What is the difference between Market and Instant execution?


With Instant execution your order will be executed at the requested price or you will receive a requote.

With Market execution your order will be executed at the available market price at the time, at VWAP (Volume Weighted Average Price)

We offer MT5 and cTrader accounts with Market execution, and MT5 Fixed Spread accounts with Instant execution.

Please note that for pending orders the execution is the same regardless of account type (i.e. all stop orders are executed with 'market execution' and all limit orders are executed with 'limit execution').




Do you offer guaranteed stop loss?


A stop-loss order may serve as an additional risk minimisation strategy. However, the requested price of a stop-loss order is never guaranteed. This is because the price at which the stop-loss order is placed serves only as a ‘trigger point’. In the event that the price of the financial instrument being traded reaches the trigger price, your stop-loss order will be treated as a market order and executed at a Volume Weighted Average Price (‘VWAP’) as per the Order Execution Policy. As a result, a stop-loss order may be executed at a worse price. This applies to all 'stop' orders placed on any of our platforms.




To how many decimal places do you quote prices?


We quote all FX pairs to an extra digit, meaning that the last digit is the 'point' and the second to last digit is the 'pip'.




What is Seven Capitals’s model of execution?


We are an NDD execution broker offering CFDs on 6 underlying assets. We offer Market Execution on most of our account types but we however also offer an Instant Execution account.

We internally match a great deal of our order flow and residual exposure remains in house up to our market risk limit. Excess exposure may then be hedged externally.




Does slippage occur on your platforms?


Slippage is part of trading and common in the forex market. It occurs at times of high volatility or low liquidity, as well as during major news announcements or during the release of important economic data.

Seven Capitals takes all necessary steps to protect traders against market volatility, and our clients benefit from a highly-advanced trade management system that mitigates the risk of negative slippage and guarantees execution at the best available price.




Do you offer micro (0.01) lots?


Yes, micro lots are available on all our platforms with our standard account type.




What leverage do you offer?


The leverage available to you may differ depending upon your jurisdiction and the instrument/platform you are trading with.




What are fixed spreads?


Fixed spreads do not vary throughout the day as floating spreads do. There is a day rate, a night rate, a night rate for fixed spreads and an abnormal rate that appears only during extremely volatile market conditions. A fixed spread account allows you to manage your trading costs more effectively, as you can know in advance the pip difference between the bid and the ask prices.




What are floating spreads?


Floating spreads vary throughout the day, depending on market volatility and available liquidity. They represent the best bid and ask prices we are able to secure from our liquidity providers.

The greatest advantage of floating spreads is that you receive the best current market price at the time you are trading, which can often be lower than when trading on a fixed spread account. On the other hand, floating spreads can also widen considerably before and after high-impact news announcements and during high market volatility.




Will I experience requotes?


Seven Capitals MT5 Trader platforms use Market Execution and there are thus no requotes.

However, you may experience requotes on the Seven Capitals MT5 Instant accounts during highly volatile market conditions. You may avoid requotes by checking the ‘Standard Deviation’ box at the bottom of the ‘Order’ window, which will allow you to set the pip range that will be available to you if the market price deviates from the price you clicked.

Please note that the pop-up window for requotes is disabled when using the one-click trading feature. You will, however, hear a sound alert when a requote is given, provided that sound alert is enabled (Tools > Options > Events), and the requote will be stated in your log files within the client terminal.




What is the stop out level?


Margin level (%) is displayed on the trading platform and is calculated as follows: Equity / Margin X 100. Seven Capitals offers Negative Balance Protection (subject to the Seven Capitals Order Execution Policy) to ensure that clients cannot lose more than their overall investment. For FCA/CySEC registered accounts, the stop out level is 50% for all accounts. Under SCB jurisdiction, the stop out level is 30% for MT5.




What is the difference between a stop order and a limit order?


Limit and stop orders are often confused with each other as both are pending orders that instruct a broker to open or close a position when an asset’s price reaches a certain level. Buy limit orders instruct that a position is opened when the market price reaches a level lower than the current price. Sell limit orders instruct that a position is opened when the market price reaches a level that is higher than the current market price. Conversely, buy stop orders are entered above the current market price and sell stops are entered below the current price. Bear in mind that pending Limit orders are executed with ‘Limit Execution’, meaning you will receive your requested price or better, whereas Stop orders are executed with ‘Market Execution’, meaning that the trade is executed at VWAP.




Will my EA/cBot continue to work after I close the platform?


In order for your EAs to trade for you, your machine must be running with your MT5 terminal open. Closing your terminal will cause your EAs/cBots to stop trading.
You can subscribe to Seven Capitals VPS (Virtual Private Server) to have your EAs/cBots trade around the clock regardless of whether your MT4/cTrader terminal is open or your computer running.




How is swap calculated?


Swap is calculated by taking the difference between the respective interest rates in the currency pair being traded and adding Seven Capitals's commission fee for rolling over the position to the next trading day. The result can either be positive or negative depending on the instrument. Swap is calculated from Monday to Friday at 22:00 UK time. The figure is calculated at triple rate on Friday to account for the weekends, when swap is still applied, even though banks and markets are closed. Swap fee for FX= Pip value X swap value in points] / 10 Swap fee for Non-FX instruments= Lot size X Swap Value X Number of nights.





Deposit/Withdrawal

What is the recommended minimum amount?


The recommended minimum initial amount is 1000 USD. However, you may fund as little as 100 USD each time.




Is it possible to lose more money than I deposited?


Seven Capitals offers Negative Balance Protection (NBP) for all clients, regardless of their categorisation & jurisdiction, thereby ensuring that you cannot lose more than your total deposits. For more details please refer to our ‘Order Execution Policy’. Seven Capitals also provides a stop out level, which will cause trades to be closed when a certain margin level % is reached. The stop-out level will depend on the account type and jurisdiction under which you are registered.




How do you keep Clients funds safe?


Seven Capitals takes the safety of client funds very seriously. For this reason, all client funds are fully segregated from the company’s own funds and kept in separate bank accounts in major European banks. This ensures that client funds cannot be used for any other purpose.In addition, Seven Capitals UK Limited is a member of the Financial Services Compensation Scheme (FSCS) and Seven Capitals Financial Services Limited is a member of the Investor Compensation Fund (ICF).




What methods can I use to deposit funds into my Seven Capitals account?


We accept Bank Wire transfers, Credit/Debit cards and some more methods available as per your country of residence.




What conversion rates do you use?


Seven Capitals clients benefit from some of the most competitive exchange rates on the market.

For deposits from an external funding source (i.e., from your credit card to your Seven Capitals Wallet in another currency) and withdrawals to an external funding source ( i.e., from your Seven Capitals Wallet to a credit card in another currency), funds will be converted as per the daily bank rate.

For transfers from your Seven Capitals Wallet to a trading account of a different currency, and vice versa, conversion will be made as per the rate displayed on the pop-up screen at the time you click confirm.




How long do Bank Wire transfers take and what are the fees?


For international bank wire deposits, please allow 3-5 business days for funds to reflect in your Seven Capitals Wallet. Seven Capitals does not charge for bank wire deposits but the sending and correspondent bank may charge according to their own fee structure. GBP transfers between UK banks usually reflect within the same business day and there are no fees. SEPA transfers usually reflect within the same business day and the fees are very low (usually a few euros).




How can I withdraw if the card I used to deposit has been cancelled or expired?


After the cancellation of a card, banks are obliged to allow limited transaction types to take place, including refunds, usually for at least 6 months. You should therefore withdraw funds to the card you used to deposit, even if this card has been cancelled. You will receive these funds to your new card which is connected to the same bank account as your previous, cancelled card.

If the bank account linked to the card is completely closed, you will need to send proof of account closure to our accounting department at accounts@fx7capitals.com




How long should i wait for my withdrawal to reach my bank account?


Withdrawal requests are processed by our Client Accounting Department within 1 working day. However, the time needed for the funds to be transferred will vary, depending on your payment method.

International Bank Wire withdrawals may take 3-5 working days.

SEPA and local bank transfers may take up to 2 working days.

Card withdrawals may take 5-7 working days

All other payment method withdrawals are usually received within 1 working day.




How long does it take to process my withdrawal request?


During normal working hours, withdrawals are usually processed within a few hours. If the withdrawal request is received outside working hours, it will be processed the next working day. Bear in mind that once processed by us, the time taken for your withdrawal to reflect will depend on the payment method. Card withdrawals can take around 5-7 working days and International Bank Transfers may take 3-5 business days depending on your bank. SEPA and local transfers usually reflect within the same business day, as do E-Wallets transfers. Please note that although card deposits are processed immediately, this does not mean that funds have already been received in our bank account as the bank clearing procure usually takes some days. However, we credit your funds immediately in order to be able to trade instantly and protect open positions. Unlike deposits, the withdrawal procedure takes longer.




Do you charge any fees for deposits or withdrawals?


Seven Capitals does not charge any fees/commission on deposits/withdrawals, however, you may be subject to fees from banks involved in the case of bank transfers.




Which Credit/Debit cards do you accept?


We accept Credit/Debit cards including Visa, Visa Electron, Visa Delta, American Express, MasterCard, Maestro International and Maestro UK.




What should I do if I have not received my withdrawal?


If you have made a withdrawal request via Bank Transfer and have not received your funds within 5 working days, please contact our Client Accounting Department at account@fx7capitals.com, and we will provide you with a Swift Copy.
If you have made a withdrawal request via Credit/Debit Card and have not received your funds within 10 working days, please contact our Client Accounting Department at account@fx7capitals.com and we will provide you with the ARN number.




Why has my Credit/Debit card deposit been declined?


There are a number of reasons why your Credit/Debit card may have been declined. You may have gone over your daily transaction limit or exceeded the card’s available credit/debit amount. Alternatively, you may have entered an incorrect digit for the card number, expiry date or CVV code. For this reason, please verify that these are correct. Also make sure that your card is valid and has not expired. Finally, check with your issuer to make sure that your card has been authorized for online transactions and that there are no protections in place that are preventing us from charging it.





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403, API World Tower, Trade Center 1,

Sheikh Zayed Road,

Dubai, United Arab Emirates-47425

+971 4 3333 294

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Copyright © 2020 Seven Capitals. All rights reserved

Legal : Seven Capitals is incorporated as an International Business Company with registration number 53261 IBC 2020. The objects of the Company are all subject matters not forbidden by International Business Companies (Amendment and Consolidation) Act in particular but not exclusively all commercial, financial, lending, borrowing, trading, service activities and the participation in other enterprises as well as to provide brokerage, training and managed account services in currencies, commodities, indexes, CFDs and leveraged financial instruments.

Risk Warning: Trading Forex and CFDs involves significant risk and can result in the loss of your invested capital. You should not invest more than you can afford to lose and should ensure that you fully understand the risks involved. Trading leveraged products may not be suitable for all investors. Before trading, please take into consideration your level of experience, investment objectives, and seek independent financial advice if necessary. It is the responsibility of the Client to ascertain whether he/she is permitted to use the services of the Seven Capitals brand based on the legal requirements in his/her country of residence. Please read Seven Capitals full Risk Disclosure.

Regional restrictions: Seven Capitals brand does not provide services to residents of the USA, Japan, British Columbia, Quebec, and FATF blacklisted countries.